Same Reviewer Posting Identical Negative Reviews Across 15 Locations and Three Organizations
I recently tackled one of the more challenging tasks in local SEO — getting a fake Google Business Profile (GBP) review removed. Here's a full breakdown of the process, the roadblocks, and ultimately, how we succeeded. The problem Upon analysis, I discovered that the same review text had been posted across approximately 15 different Google Business Profiles, spanning multiple locations and three separate companies: Southern Cross Group Services Southern Cross Protection Southern Cross Investigations My client had no record of any customer interaction or engagement with this reviewer whatsoever. Furthermore, my client is an independent entity and is not affiliated with Southern Cross Protection or any similarly named organizations. Initial actions taken I began with the two standard methods available for flagging a fake review: Marked the review as "off-topic" directly on the listing. Submitted a formal removal request via the Google Review Management Tool . Unfortunately...